At Kam and Kalm, every product is crafted with love, precision, and the highest quality standards. We take immense care in curating and personalizing your orders, and we hope you adore them as much as we do.
ORDER CANCELLATION POLICY
- Orders can only be canceled if they have not yet been processed.
- Personalized or customized products are non-cancellable once the order is placed, as they are made exclusively for you.
- If a cancellation request is made before the product leaves our processing center, we will do our best to hold the shipment. However, we cannot guarantee cancellation once processing has begun.
For any cancellation requests, please email us at info@kamandkalm.com
RETURNS & EXCHANGES
We hold ourselves to the highest standards of craftsmanship and quality control. As a policy:
- We do not offer returns or exchanges for orders delivered in perfect condition and as per the order specifications.
- Items purchased during a sale or promotional period are non-returnable unless there is a major defect.
Items purchased during a sale or promotional period are non-returnable unless there is a major defect.
However, if your order arrives damaged, defective, or incorrect, we are happy to assist with an exchange. To initiate an exchange, please:
- Email us at info@kamandkalm.com within 48 hours of receiving your order.
- Email us at info@kamandkalm.com within 48 hours of receiving your order.
Our team will review your request and guide you through the exchange process.
REFUND POLICY
- REFUND POLICY
- Refund processing times may vary depending on your bank. While we ensure the timely release of funds from our end, we do not have control over delays caused by the bank.
For any refund-related concerns, please reach out to us at info@kamandkalm.com
DAMAGED OR INCORRECT ORDERS
If you receive an order that is:
- Incorrect (not what you originally ordered)
- Defective (quality issue or damaged in transit)
We are happy to issue a full refund or re-fulfill your order. To process your request, please:
- Send an email to info@kamandkalm.com within 48 hours of receiving the product.
- Attach clear images of the product and packaging as it arrived, showing the defect or incorrect item.
- Ensure that the product remains unused and all necessary documentation is maintained for a smooth resolution.
Ensure that the product remains unused and all necessary documentation is maintained for a smooth resolution.
At Kam and Kalm, we strive to ensure timely deliveries, but unforeseen delays can occasionally occur. In such cases, our team will keep you informed every step of the way.
For any shipping-related queries, feel free to reach out to us at info@kamandkalm.com or +91 99582 89553.
Thoughtfully Yours,
Kam and Kalm
